HolidaysGo Privacy & Data Protection Policy
Updated 24 May 2018
HolidaysGo is committed to safeguarding the privacy of our website visitors and this policy is designed to give you a clear explanation of what personal information we collect and how it is used.
HolidaysGo is a trading name of Miravista Travel Limited which is wholly owned by and acts in the capacity of agent for Flann & Co Limited a registered company in England and Wales (number 05539169). Our registered office address is 15 West Ridings, East Preston, West Sussex, BN16 2TD
We bring together holiday and travel offers from numerous travel providers and all bookings are made direct with your chosen supplier. Depending on the services of this website that you use and your chosen travel supplier we may act as a data controller, processor or subprocessor.
Personal Information we Collect
We may collect information about you in the following ways:
(a) Information that you voluntarily give us.
For example when you register for email notifications and/or newsletters, post information on our social media channels or provide articles or information for publication on our website
(b) Information we get from the use of our website.
In common with all websites our server automatically creates log files consisting of a list of activities it performed and a history of page requests. Information about the request, including client IP address, request date/time, page requested, HTTP code, bytes served, user agent, and referrer are recorded. These log files are only accessible by the webmaster or other administrative person and are used mainly for statistical analysis to ensure efficient web site operation and to help in identifying and resolving any errors or technical problems.
(c) Reservation or Search.
In the majority of cases when you follow an offer link you will go directly to the travel providers website to see the full details of the offer and make your booking. In some instances you may enter your search or reservation details on our site which we then pass to the travel provider, this information is deleted from our records once passed to the travel provider.
(d) Information from Known Third Parties.
If you make a booking with one of our third party partners we may receive limited information about that booking. In most cases that will just be the date the booking was made and the booking value, it will not include any personal information. However some companies may provide us with additional information that can include details such as your name, email address and value of your booking.
Sensitive Personal Information
We do not collect any sensitive personal information
For example your bank or credit card details, passport number or nationality
Legal Basis for Processing Personal Data
The law requires that we set out the lawful grounds on which we collect and use your personal information.
(a) Legitimate Interest.
In most instances we collect and use your personal information by relying on the legitimate interest legal basis. Our legitimate interest means being able to run the HolidaysGo website effectively and to be rewarded by our third party partners when you make a booking.
We rely on consent when you use some services for example when you request email notifications or subscribe to our newsletter
(c) Contractual Obligation.
Where you have entered booking information on our site we may pass this to your travel provider in order to fulfill you request. We only keep this personal information until it has been passed to your travel provider (typically a few seconds).
(d) Legal Obligation.
We may need to collect and disclose personal information where we are ordered by a court or regulatory body
Use of Your Personal Information
We may use your personal information to:
(a) Ensure our website content is presented in the correct manner for the device you are using
(b) Improve your browsing experience by personalizing the website
(c) To fulfill your reservation or search request
(d) Send you general (non-marketing) commercial communications
(e) Send you email notifications which you have specifically requested
(f) Send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest where you have specifically consented to this.
(g) Provide third parties with statistical information about our users – but this information will not be used to identify any individual user
(h) Deal with enquiries and complaints made by or about you relating to the website
(i) Keep the website secure and prevent fraud
Where you submit personal information for publication on our website, we will publish and otherwise use that information only in accordance with the licence you grant to us.
In addition, we may disclose your personal information:
(a) To the extent that we are required to do so by law
(b) In connection with any legal proceedings or prospective legal proceedings
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling
International Data Transfers
Information which you provide may be transferred to countries including the United States, Japan or other countries which do not have data protection laws equivalent to those in force in the EU.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
Security of Your Personal Information
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
Access to Your Personal Data
Right to be Informed
You are entitled to see a copy of the personal data that we hold about you which can be obtained by writing to us at our registered office to request a copy of that information. For your security and to protect users personal data the provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or other professional person together with an original copy of a utility bill showing your current address).
Right of Erasure
At your request we will delete any personal information we hold about you as far as we don’t have a legitimate reason for holding on to it, for example to comply with a legal obligation.
Third Party Websites
This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.